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Mission

To elevate the health status of the American Indian people in our service area and all people in our communities to the highest level possible through a comprehensive system of preventive and therapeutic services.

Our vision is to provide innovative, high quality health care to all American Indians in our service area, as defined by the Board of Directors. Our Service will be provided in such a manner as to be fully seamless: available, accessible, acceptable, and coordinated to promote wellness and prevention of disease and injury.

Heritage

Feather River Tribal Health was founded in 1994 by three sponsoring tribes of the Maidu people. Oroville is part of the ancestral home of the Maidu people thats spans parts of North-Eastern California.

The descendants of these people are strong and resilient. The Maidu of today walk on two roads. The road of modern society and science, and the living history and ancient legacy.

With Pride and Respect they welcome you to their clinic.

Location

Oroville Clinic
2145 5th Ave.
Oroville, CA 95965
530-534-5394
Hours
M-F: 7am to 6pm
Wed: 7am to 8pm

Yuba City Clinic
555 W. Onstott Rd.
Yuba City, CA 95993
530-751-8454
Hours
M-F 8am to 5pm


Patient Information Navigation

Eligibility | Registration | Appointments | Patient Handbook

Eligibility

Who is Eligible for Services?

All American Indians/Alaska Natives from federally recognized tribes throughout the U.S., verified through Bureau of Indian Affairs (BIA), or a tribe that is native to California are eligible for direct services. Direct services include all services provided by FRTH that are available on-site, unless otherwise noted. For more information regarding direct services, please contact Patient Services.

Non-Indians and members of an Indian household may be registered and are eligible for most services, but are required to pay for services with private insurance, Medi-Cal, or, if eligible, based on a low income sliding fee scale. Payment or co-pays are due at the time of service.

Registration

All new patients must come in to register and must bring picture identification and proof of insurance. A “Consent to Treat a Minor” is required, if applicable. A registration appointment is not necessary.

All new patients must register to become eligible for services. Patients must register prior to being seen for their first appointment. Call Registration in Patient Services Department at (530) 534-5394 x228 for registration information.

All patient forms must be completed prior to being seen as a patient. Failure to complete forms prior to appointment could keep the patient from being seen. If you need assistance with forms, please contact the Patient Services Department.

American Indians / Alaska Natives
To register as an American Indian/Alaska Native eligible for direct services, you will need to provide official documentation of your Native heritage.

— A Bureau of Indian Affairs (BIA) card, a CDIB (Certificate of Degree of Indian Blood) issued by the Bureau of Indian Affairs or a Tribal card or certification from a Federally Recognized Tribe attesting that the applicant is an Indian from a Federally Recognized Tribe or Descendant of a verified Native American with supporting documentation.

— Roll numbers are not acceptable by themselves, as the numbers must be listed on an official document and will be verified.

— Certified birth, marriage, divorce, and/or death certificates are required to show linkage for descendancy.

— Picture identification

— Proof of any health insurances, including but not limited to Medi-Cal or Medicare card, California Health & Wellness, Anthem Blue Cross cards, Prescription cards, Dental insurance cards.

—Other consents and authorizations may be required.

— FRTH is not an HMO provider, except as it applies to PRC (formerly CHS)

Non-Indians
Non-Indians are required to provide:

— Picture Identification

— Proof of any health insurances, including but not limited to Medi-Cal or Medicare card, California Health & Wellness, Anthem Blue Cross cards, Prescription cards, Dental insurance cards.

— Other consents and authorizations may be required. FRTH is not an HMO provider.

Appointments

How To Make An Appointment

All new patients must register prior to being seen for an appointment. If you are already registered, call for an appointment at the clinic location you choose. If you have not been seen by an FRTH provider within the past three (3) years, you will be required to re-register. Some patients register for limited access to FRTH services. Notation of such restrictions is documented in the patient's registration record.

What To Bring To Your Appointment
You will need to bring any and all insurance cards you have – Medicare, Medi-Cal, California Health & Wellness card, Anthem Blue Cross card, private medical, prescription, and dental insurance, or medical, dental, and prescription insurance coverage from you employer and present them at time of visit. ALL patients must check-in at the department where they have an appointment.

At the time of your appointment, please bring a list of medications you are taking, or bring the medications with you. The receptionist making your appointment will inform you of any records or information you need to bring for your appointment. When bringing children in for immunizations, always bring their immunization record with you.

Children under 18 MUST be accompanied by a parent or legal guardian at every appointment (paperwork for guardians must be on file). Remember, ALL insurance cards must be presented at EVERY appointment. A parent or legal guardian is required to accompany children under 18 throughout the appointment.

Arrival For Appointments
All patients must check in at the front desk of the department where they have an appointment to verify/update patient information (address, contact numbers, and insurance).

For your first visit, please plan to arrive 30 minutes prior to your scheduled appointment. This will allow us to prepare your record and collect other required information from you. For subsequent visits, please arrive 15 minutes prior to your scheduled appointment. Scheduled appointments will not be made in any department until the registration process is complete.

Late Arrivals And Missed Appointments
It is the patient’s responsibility to keep track of their appointments. If you are unable to keep an appointment, please call 24 hours in advance. Late arrivals may need to be rescheduled. Some departments have missed appointment policies that can restrict further appointment scheduling.

Walk-In Appointments
Feather River Tribal Health is NOT a walk-in facility. Patients without a scheduled appointment may need to be scheduled at a later time depending on the urgency of their condition and/or the availability of health care providers. Patients needing immediate urgent care may be referred to a local emergency room.

Pharmacy - PRC: Oroville & Yuba City
The Pharmacy is for Verified Native Patients (which includes PRC). Initial prescriptions can normally be filled same day. If a medication is not available the patient may be directed to an outside pharmacy for filling of the prescription.

Medications filled through the FRTH pharmacy are available for PRC patients to pick up at the Oroville facility only. Delivery of medications for PRC patients to the Yuba City facility is a courtesy. Patients should not rely on delivery of medications on a routine basis or at a set time.

FRTH adopted use of a drug formulary for PRC patients in 2004. PRC will only cover non-generic medications under special circumstances. Patients requesting non-generic medications should discuss the issue with their provider.

Medication Refills - All Patients
In order to obtain medication refills in a timely manner, we ask that you:

1. Call your pharmacy for any refill request.

2. Call 2-3 business days before you run out.

3. If your refill request is denied, our office will call you.
FRTH does not routinely provide samples and patients should not rely on samples as a refill option.